Network investment and access
High-speed internet access is more important than ever, but tens of millions of households and businesses — especially in vulnerable communities and rural areas — still don’t have access, are concerned about costs or have not taken up service. Charter has a history of helping close the digital divide with a comprehensive approach that addresses broadband access, adoption and affordability.
Improving access to families in need
Charter was a day one participant in both the Federal Communications Commission’s (FCC) Emergency Broadband Benefit Program and the Affordable Connectivity Program (ACP), which makes high-quality, high-speed Internet service available at low or even free cost to eligible families in the United States. financial distress. All Spectrum Internet and legacy plans — including Spectrum Internet Gig — are eligible for ACP credits. All Spectrum Internet plans have no data caps, no modem charges, and no contracts, and customers can cancel at any time without penalty.
- Spectrum Internet 100: Charter recently launched Spectrum Internet 100, a fast, low-cost broadband service with 100 Mbps download and 10 Mbps upload speeds available to ACP-eligible households. Eligible new households can get Spectrum Internet 100 at no monthly cost, including free self-installation.
- Spectrum Internet Assist: Originally Launched in 2016, Charter’s Spectrum Internet Help (SIA) program provides eligible low-income households with discounted 30/4 Mbps high-speed Internet (along with Security Suite and an Internet modem at no additional cost). SIA is available to eligible families for less than $20 per month, allowing new eligible households eligible for ACP to receive free Internet access.
- Learn more about the Affordable Connectivity Program: For more information about the ACP and to apply online, consumers can visit: fcc.gov/acp† Interested consumers must first confirm eligibility through the National Verifier and then contact Spectrum at 1-877-959-1748 to apply for the credit. A household is eligible for the Affordable Connectivity Program if the household income is equal to or less than 200% of the Federal Poverty Guidelines, or if a member of the household participates in or qualifies for several assistance programs, including:
- SNAP, Medicaid, Federal Housing Assistance, SSI, WIC or Lifeline.
- Tribal-specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations.
- The National School Lunch Program or the School Breakfast Program, also through the USDA Community Eligibility Provision.
- Recipients of a Federal Pell Grant during the current award year.
Through our nationwide broadband initiative, Charter is investing more than $5 billion to provide reliable, gigabit-fast Internet access to more than 1 million families and small businesses currently underserved. Ranked by U.S. News & World Report as the best Internet provider for rural areas in its ratings for 2021-22, Spectrum Internet also surpassed advertised download and upload speeds for all measured levels — even during peak weekday usage between 7 p.m. and 11 p.m. – according to the most recent from the FCC”Measuring Fixed Broadband in America Broadband Report” issued in December 2021. Learn more†
To increase technology adoption and access, Charter provides philanthropic support to community organizations through Spectrum Digital Education grants, which provide computers, digital education classes, and technology labs to thousands across the country. Learn more†
Protecting Americans’ Privacy and Security Online
Charter has long advocated for Congress to come together in a bipartisan, consensus-based fashion to take action in a comprehensive, unified, national framework to protect consumers’ online privacy and provide assurance now and for years to come. Learn more†
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