Frontier lawsuit over false internet speed claims settled for $69 million

Frontier Communications trademark logo and sign on telecommunications company office.
(Photo Credit: Michael Vi/Shutterstock)

Frontier Internet Speed ​​Class Action Overview:

  • Who: Frontier Communications has agreed to a $69 million settlement to end the Federal Trade Commission’s (FTC) claims that it has misled consumers.
  • Why: The FTC claimed that the telecom company lied to customers and charged them for high-speed internet that it didn’t actually provide.
  • True: The lawsuit was settled in California federal court.

Frontier Communications has agreed to pay up to $69 million to end claims it lied to customers about the speed of its DSL Internet service.

Under a proposed settlement filed May 5 in a federal court in California, the Internet service provider will change its business practices and provide faster Internet access for tens of thousands of affected customers.

Frontier has admitted no wrongdoing as part of the settlement.

The settlement comes after the Federal Trade Commission (FTC) and the State of California filed a consumer lawsuit against Frontier Communications last year.

Border consumers paid for more expensive service than they received, lawsuit says

According to the FTC, Frontier Digital Subscriber Line (DSL) provides Internet to more than 1 million consumers in 25 states, many of them in rural areas.

Frontier told consumers it could provide service “up to” certain speeds, but was unable to deliver, the FTC claims.

The complaint describes how Frontier could not even deliver the promised speeds in some cases. Some consumers paid for more expensive service than they received, the FTC says.

The settlement provides significant relief for consumers, the FTC says.

Under this, Frontier will not be allowed to misrepresent and substantiate speed claims on a per-customer basis, the FTC said. “Consumers who have been promised speeds that Frontier has not delivered will be notified and can change or cancel plans without penalty.”

Frontier will deploy fiber-optic Internet service much faster than DSL at 60,000 residential locations in California over the next four years, a venture with an estimated price tag of $50 million to $60 million.

Frontier will also pay $8.5 million in civil fines and costs to Los Angeles County and Riverside County district attorneys. More than $250,000 will be distributed to the company’s California customers affected by the alleged behavior.

Going forward, Frontier should back up its speed claims and allow customers to easily cancel their service if it doesn’t provide the promised speeds, the settlement said.

If you are a (former) Frontier internet, home phone and/or TV customer who has been offered or promised a lower monthly rate than you were actually charged as a result of the fees, or who were surprised by hidden rate increases through the fees , maybe you can get legal help to recover the fees you paid (links to paid content from lawyers).



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Please note: Top Class Actions is not an administrator or law firm. Top Class Actions is a legal news source that reports on class action lawsuits, class action settlements, drug damage lawsuits, and product liability lawsuits. Top Class Actions does not process claims and we are unable to advise you on the status of a class action settlement claim. You should contact the settlement administrator or your attorney for updates on your claim status, claim form, or questions about when payments are expected to be sent.




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